Refund policy

Returns & Refunds

We want you to be happy with your purchase. Because our products are made to order, we do not accept returns or exchanges for change-of-mind purchases, incorrect size selections, or incorrect colour selections.

Damaged, defective or incorrect items

If your order arrives damaged, defective, or you receive the wrong item, please contact us at customerservicetidyedit@gmail.com

 within 14 days of receiving your order.

Please include:

• Your order number
• A description of the issue
• Clear photos of the product and the problem

We will review the issue and, where appropriate, arrange a replacement or refund.

Australian Consumer Law

Nothing in this policy is intended to exclude, restrict or modify any rights you may have under the Australian Consumer Law. If a product does not meet a consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy as required by law.

Refunds

If a refund is approved, it will generally be made to the original payment method. Processing times may vary depending on your payment provider.

Contact

For return or refund questions, contact us at customerservicetidyedit@gmail.com